Refund Policy

1. Refund Policy Overview

At TrueNorthVoyages, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website or other sales channels.

We understand that sometimes a product or service may not meet your expectations. Therefore, we have established this Refund Policy to provide clarity on when and how you can request a refund.

2. Conditions for Refunds

You may be eligible for a refund under the following conditions:

• Product/Service Not as Described: If the product or service you received significantly differs from what was advertised or described;
• Technical Issues: If you experience severe technical issues that prevent you from using the product or service, and our support team is unable to resolve them;
• Double Charging: If you were charged multiple times for the same purchase;
• Cancellation Within Trial Period: If you cancel your subscription during the trial period (if applicable);
• Product Not Received: If you did not receive the product or access to the service after purchase.

3. Refund Processing Time

Our refund processing timeline is as follows:

• All refund requests are reviewed within 3-5 business days;
• Once approved, refunds are processed within 5-7 business days;
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days).

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or through the contact form on our website;
2. Provide your order number or transaction ID;
3. Explain the reason for your refund request;
4. Include any relevant documentation or evidence to support your request (e.g., screenshots, error messages);
5. Specify your preferred refund method (original payment method is our default refund method).

We will acknowledge receipt of your refund request within 24 hours and begin the review process.

5. Exceptions to the Refund Policy

Refunds will not be provided in the following situations:

• After the refund eligibility period has expired (30 days from purchase date unless otherwise specified);
• For digital products that have been downloaded, accessed, or used extensively;
• If you violated our Terms and Conditions;
• For personalized or custom-made products/services;
• If the request is due to a change of mind without any product/service defect;
• For purchases made through unauthorized resellers or third-party platforms.

6. Contact Information for Refund Inquiries

If you have any questions about our Refund Policy or wish to check the status of your refund request, please contact us at:

We aim to respond to all inquiries within 24-48 business hours.